Kier say it with flowers
by Louise Vennells

Last month the Messenger reported on tenants who felt they had been neglected by council contractors, Kier Sheffield (Housing repairs scandal issue 36, November 2003). Workmen left jobs unfinished for weeks. As a result of our coverage, the organisation has changed its working practices and following a full investigation, has issued an apology to Mrs Shaibi and Mrs Kassim, both of Grimesthorpe Road.

Kier Service Manager, Simon Bullen, said he recognised work, including kitchen unit replacements, joinery and work on floors had been slow.

He said: "A letter of apology has been delivered to Mrs Shaibi and Mrs Kassim, along with a bouquet of flowers." Kier employees made several visits to ensure all the work was completed satisfactorily by 8th November.

The investigation found no evidence of Kier employees smoking or drinking alcohol in the two homes. Mr Bullen said: "The one individual that did smoke did so outside. Water, mango juice and coffee were consumed on the premises, which had been kindly provided by the tenant."

Mr Bullen said the company had improved job monitoring to halt sloppy service: "Jobs will be flagged so that the oldest jobs are done first and managed in a proactive manner. Hopefully this will reduce this type of error and allow us to give better information to the tenants as work progresses."

Mr Bullen stressed Kier are committed to health and safety, employee conduct and customer service for tenants.

Letter from Kier: Letter recieved by the Messenger from Kier.

Next Article: Area K Tenants & Residents Association give advice to council tenants on reporting repairs.